Legal

Terms of Service

Clear rules for buying a key, receiving it and using Shire. Delivery is digital; review the final-sale and risk sections before purchasing.

Effective: November 2, 2026Version 1.0English · Português
The short version
  • Delivery: digital and normally instant after Stripe confirms payment. Manual review can take up to 24 hours.
  • Final sale: no refunds for change of mind, game updates, account bans or unsupported setups. Rights that cannot be waived by law still apply.
  • Risk: game tools can break after patches and can put your game account at risk. Use an account you can afford to lose.
  • Support: if a key does not arrive or does not work, open a Discord ticket with your Stripe session ID and Discord ID.

1. Agreement

These Terms of Service ("Terms") govern the purchase and use of Shire software, license keys, the website at getshire.online and related services (together, the "Service"). The Service is operated by Shire ("Shire", "we", "us"). By buying a key, activating it or using the software, you agree to these Terms and to our License Agreement. If you do not agree, do not buy or use the Service.

You must be at least 18 years old, or the age of majority in your country, and able to enter a binding contract. If you are a minor, you may use the Service only with the consent and supervision of a parent or legal guardian.

Nothing in these Terms excludes or limits any right that applicable consumer law does not allow us to exclude or limit.

2. What you are buying

You are buying a limited, revocable, non-exclusive and non-transferable license to use the Shire software for the period shown at checkout. You are not buying the software itself, its source code or any ownership interest. All rights not expressly granted are reserved.

The Service is an independent product. It is not affiliated with, endorsed by or sponsored by HoYoverse, Cognosphere, Roblox Corporation or any game publisher. Game names and trademarks belong to their owners.

Features depend on the supported game version, Windows version, hardware, region and the state of the game's anti-cheat. A feature shown on the website may be changed, limited or removed when a game is updated. The website describes the product as accurately as possible, but screenshots and feature lists are illustrative and are not a guarantee of a specific result.

3. Keys, delivery and activation

Keys are delivered digitally. Under normal conditions, the key is shown on the success page and linked to your Discord account immediately after Stripe confirms payment. Stripe may occasionally place a payment under manual review; in that case delivery can take longer, normally within 24 hours. If you have not received a key after 24 hours, contact support.

The license period starts on the first successful activation, not on the purchase date. Each key is bound to one Windows device through a hardware identifier (HWID). Each paid key includes one HWID reset and one 24-hour freeze for its lifetime, available through the official Discord bot. Free and admin keys do not include these actions. Unfreezing is always available.

You are responsible for keeping your key private. Do not post it, share it, resell it or use it on a device you do not control. We may revoke a key that is shared, resold, leaked or used to bypass activation or HWID limits.

4. Price, payment and taxes

Prices are shown in US dollars (USD) at checkout. Your bank or payment provider may apply currency conversion or international transaction fees. Taxes may be added where required by law.

Payments are processed by Stripe. We do not receive or store your full card number, CVC or bank credentials. By paying, you also agree to Stripe's terms and privacy policy.

If a price is listed incorrectly, we may cancel the order and refund the amount actually paid. We will not charge a higher price after checkout without your consent.

5. Final sale and refunds

All sales are final. Because the product is digital content delivered immediately, we do not offer refunds or exchanges for change of mind, accidental purchase, wrong game or platform, an unsupported device or Windows version, a game update, a ban or suspension, a feature change, latency, downtime, or failure to read the product requirements before purchase.

Where mandatory law gives you a right that cannot be waived, that right remains available. This includes, where applicable, the Brazilian Consumer Code (including Art. 49 for distance purchases) and mandatory consumer rules in your country. If you rely on such a right, contact us through Discord and we will review the request in good faith under the applicable law. By purchasing, you request immediate access to the digital content and acknowledge that the right of withdrawal may end once the key has been activated or the content has been accessed, to the extent the law allows.

If we cannot deliver a working key and cannot fix the problem within a reasonable time, our exclusive remedy is, at our choice, a replacement key or a refund of the amount paid for that key. This remedy does not limit any non-waivable statutory right.

Please contact support before opening a chargeback or payment dispute. A fraudulent or abusive chargeback may result in immediate revocation of all keys, suspension of your access and recovery of reasonable dispute costs. Nothing in this section prevents you from exercising a lawful payment dispute right.

6. Delivery problems and support

If a key does not arrive, does not activate, or a feature fails, open a ticket in the official Discord server. Include: the Stripe session ID or receipt, your Discord username and ID, the key's last characters, a screenshot or exact error message, your Windows version and the game version. Never send your full card number, password or Discord token.

We may ask for diagnostic logs already produced by the software. We will use them only to diagnose and fix the problem. Support is provided on a best-effort basis; our target response time is 48 hours, but it is not guaranteed. Support does not guarantee that every issue can be fixed, especially where the cause is outside our control (game patch, anti-cheat change, Windows update, incompatible hardware or a third-party program).

7. Risks you accept

Use the Service at your own risk. Game tools can conflict with a game's terms of service and can lead to warnings, suspensions, bans, hardware bans or loss of game accounts, items, progress or data. We do not guarantee that the software will not be detected, that a feature will remain undetected, or that your account will not be actioned.

Game updates, anti-cheat updates, server changes and new detection methods can break features or require downtime. We do not guarantee uninterrupted operation, compatibility with every game version, or that a feature will work after a patch. We do not guarantee any in-game result, competitive advantage, rank or item.

You are responsible for complying with the laws and platform rules that apply to you. Do not use the Service where it is illegal, and do not use it on an account or device you cannot afford to lose.

8. License rules and acceptable use

You must not: (a) resell, rent, lease, sublicense, share or publicly distribute keys or access; (b) reverse engineer, decompile, disassemble or attempt to derive source code, offsets or secrets, except where the law expressly allows it; (c) bypass, disable, redirect or interfere with license checks, HWID checks, authentication, rate limits or security measures; (d) use the software to attack, overload or gain unauthorized access to any system; (e) distribute malware or use the Service for fraud, chargeback abuse or any illegal act; (f) use the Service to harass, threaten or violate the rights of others; or (g) automate purchases, scrape the site or abuse support channels.

You may use the Service only on a Windows device you own or control and only for personal, non-commercial use. Commercial use, use in a internet café, resale or use by multiple users on one key is not permitted.

We may suspend or terminate your access and revoke keys for a material breach of these Terms, with or without notice. Where the law allows, no refund is due in that case.

9. Discord and the ALPHA role

Checkout requires a Discord account when Discord login is enabled, and you must be a member of the official Shire server. Your purchase is linked to that Discord account. If you leave the server or change accounts, we may not be able to deliver the role or recover access.

Paid purchases may grant the ALPHA role for the duration of the key. The role is a community perk, has no monetary value, is not transferable and may be removed when the key expires, is revoked or is refunded. It may also be changed or discontinued with reasonable notice. The role does not create any ownership or permanent right.

10. Updates, availability and changes

We may release updates, change features, add or remove supported games, or change system requirements. Updates are provided on a best-effort basis and are not guaranteed. A game patch may require downtime or may permanently break a feature.

We may modify, suspend or discontinue the Service or any part of it. If we discontinue a paid Service, we will try to honor active keys for their remaining term or provide a fair remedy where required by law. We do not guarantee any service level, uptime or availability.

11. Privacy and data

We process the data needed to run the Service: Discord ID and username, purchase metadata (not card data), license and HWID hashes, IP-derived rate-limit data, support messages and technical logs. Stripe processes payment data. We do not sell personal data.

We retain data for as long as needed to provide the Service, prevent abuse, resolve disputes and comply with legal obligations. We use reasonable technical measures to protect it, but no system is completely secure. You may request access, correction or deletion through Discord, subject to legal retention requirements.

12. Intellectual property

The software, website, design, code, text, logos, screenshots and other materials are owned by us or our licensors and are protected by intellectual property laws. These Terms grant only the limited license described in the License Agreement. You may not copy, modify, distribute, publicly display or create derivative works from our materials without written permission.

If you send feedback or suggestions, you allow us to use them without restriction or compensation.

13. Disclaimers and limitation of liability

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, security or uninterrupted operation.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, game accounts, items, progress, hardware or goodwill, even if we were advised of the possibility. Our total aggregate liability for all claims relating to a key is limited to the amount you paid for that key in the 12 months before the claim.

Some jurisdictions do not allow certain exclusions or limitations. In that case, the exclusion or limitation applies only to the extent permitted, and mandatory consumer rights remain unaffected.

14. Indemnity

To the extent permitted by law, you agree to indemnify and hold us harmless from claims, damages, losses and reasonable legal costs arising from your misuse of the Service, your violation of these Terms or your violation of any law or third-party right.

15. Suspension and termination

We may suspend or terminate your access immediately if you breach these Terms, attempt to bypass security, commit fraud or abuse, or if required by law. On termination, your license ends and you must stop using and delete the software. Sections that by their nature should survive termination will survive, including ownership, disclaimers, liability limits, indemnity and dispute provisions.

16. Governing law and disputes

These Terms are governed by the laws of Brazil, without prejudice to mandatory consumer protections in your country of residence. Before starting formal proceedings, please contact us through Discord so we can try to resolve the issue informally for at least 30 days.

Consumers in the European Union, the United Kingdom, Brazil or another jurisdiction with mandatory venue rules may bring a claim before the courts available to them under that law. Otherwise, the courts of the seller's domicile have jurisdiction.

17. Changes to these Terms

We may update these Terms to reflect changes in the Service, the law or our practices. The current version is always available at getshire.online/terms. Material changes will be announced on Discord or on the website and take effect 15 days after publication, unless a shorter period is required by law. The version in force at the time of your purchase governs that purchase. Continued use after the effective date means you accept the updated Terms.

18. Contact

Questions, delivery problems and legal notices: open a ticket in the official Discord server at discord.gg/S26wmC9VTj. We do not provide support by social media direct messages. Never send payment credentials or your Discord token.

Effective date: November 2, 2026. This document is provided in English and Portuguese. If the versions conflict, the English version prevails to the extent permitted by law.